Frequently Asked Questions
Answers to all your questions about c299
From opening an account to claiming bonuses, bKash deposits to safe gaming — find detailed information on any topic related to c299 here.
c299 is one of Bangladesh's trusted online casino and cricket betting platforms. We know new players often have many questions — how to register, whether deposits can be made via bKash, what the bonus terms are, or where to get help when something goes wrong. On this page we have organised the most frequently asked questions into five topic-based groups so you can easily find the right information.
Account and Registration
Account and Registration
To open an account at c299 you will need an active mobile number and a valid national ID card or passport. The registration process is done entirely online. Please note that you must be at least 21 years old to open an account at c299. Each person may operate only one account.
Yes, account verification is required to access withdrawal services at c299. You will need to upload a photo of your national ID card and a selfie of yourself. The process is usually completed quickly. Unverified accounts cannot make withdrawals, but you can still play games.
Go to the c299 login page and sign in easily using your registered mobile number and password. If you forget your password, use the "Forgot Password" option — an OTP will be sent to your number. For security, always log out of your account after using a public device.
No, only one account can be opened per mobile number at c299. Creating multiple accounts is against our policy and may result in both accounts being permanently closed. For any issues, contact our 24/7 live chat support directly.
c299 is designed as a mobile-friendly website. Open c299.cam in your smartphone browser to get the full experience — no separate app download needed. It works smoothly on both Android and iOS devices.
Deposits and Withdrawals
Deposits and Withdrawals
When you deposit to c299 via bKash, the amount is usually credited to your account within a few minutes. Make sure to confirm the deposit amount and save the transaction ID. If there is any delay, let us know via 24/7 live chat for a quick resolution.
The minimum deposit amount at c299 is ৳100 (for each method). The minimum withdrawal amount is ৳500. This limit applies to all three methods — bKash, Nagad, and Rocket. Contact live chat to find out about maximum limits.
Withdrawals from c299 to Nagad typically arrive within 5 to 30 minutes. The same timeframe applies to bKash and Rocket withdrawals as well. Please ensure your account is fully verified, otherwise the withdrawal process may be delayed.
c299 does not charge any additional fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges — those are determined entirely by their own policies. Contact our support team for more details.
Yes, you can deposit directly to c299 using Rocket (Dutch-Bangla Bank Mobile Banking). The deposit process is just as simple as with bKash and Nagad. You can start playing with a minimum deposit of ৳100, and funds are added to your account quickly after a successful transaction.
Games and How to Play
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches at c299, go to the cricket section and select the ongoing or upcoming match. You will find various betting markets including match winner, toss, and top run scorer. Check the odds carefully before placing a bet and set a budget before you play.
Yes, c299 offers in-play or live cricket betting. You can bet in real time at live odds during major international matches including IPL, T20 World Cup, ICC tournaments, and BPL. Situations change fast in this type of betting, so make decisions carefully.
RTP (Return to Player) is the average percentage of total wagers that a slot game returns to players over the long term. For example, a game with a higher RTP theoretically returns more over time. However, this is not a guarantee of winnings — each spin is determined independently by a Random Number Generator (RNG).
The c299 live casino section features games from Evolution Gaming, Ezugi, and other top providers. You can enjoy live roulette, live blackjack, live baccarat, Dragon Tiger, Andar Bahar, and many more. Experience real-time gameplay with real dealers.
In c299 crash games (such as Aviator), a multiplier rises continuously and can crash at any moment. The player must cash out before the crash happens. Waiting for a higher multiplier increases the risk. Bet responsibly and set your own limits.
All games at c299 use certified Random Number Generator (RNG) technology, keeping every outcome completely neutral and unpredictable. We operate games from world-renowned providers such as Pragmatic Play, PG Soft, JILI, and Spribe, who regularly prove their fair play through third-party audits.
Bonuses and Promotions
Bonuses and Promotions
New members at c299 receive a 100% bonus on their first deposit, up to ৳15,000. So if you deposit ৳1,000, you will receive an additional ৳1,000 as a bonus. This bonus is applied automatically — no separate code is needed. Wagering requirements must be met to withdraw the bonus.
The wagering requirement for the c299 welcome bonus is 15x (fifteen times). So if you receive a ৳1,000 bonus, you will need to place a total of ৳15,000 in bets before the bonus can be withdrawn. Once wagering is complete, the bonus balance becomes withdrawable.
The c299 VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Your tier is upgraded automatically based on regular play and activity. Bronze tier offers up to 0.2% weekly cashback, Silver up to 0.5%, Gold up to 0.8%, and Platinum up to 1.0%.
The terms for c299 VIP cashback bonuses apply according to the specific tier. Generally, once cashback is added to your account, certain rules must be followed before it can be used. Check our promotions page or ask via live chat for the latest and accurate terms.
Yes, c299 regularly offers special promotions — particularly during Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and major cricket tournaments. During these periods, there are extra cashback offers, free spins, and special tournament prize arrangements. Visit our promotions page regularly to stay updated.
Security and Responsible Gaming
Security and Responsible Gaming
c299 uses SSL encryption technology to keep all personal and financial information secure. Your data is not shared with third parties. You can find detailed information in our privacy policy. For your security, use a strong password and never share it with anyone.
You must be at least 21 years old to play at c299. We follow a strict age verification process to prevent underage gaming. Age is confirmed during account verification and underage accounts are not approved.
c299 places the highest importance on responsible gaming. You can activate deposit limits, session time limits, or temporary self-exclusion yourself. For a longer break, speak with our team via live chat — we will assist you with complete confidentiality. Visit our responsible gaming page to learn more.
The c299 support team is available in Bangla via live chat seven days a week, twenty-four hours a day. You will find the live chat button on any page of the website. To contact us by email, write to [email protected]. Live chat is the most effective channel for a quick resolution.
Yes, c299 offers a self-exclusion or temporary account suspension feature. You can take an account break for a set period (7 days, 1 month, or longer). To use this feature, let our team know via live chat — they will act promptly. Visit the responsible gaming page for more details.
Still have questions?
Our support team is available 24/7 in Bangla and ready to help. Contact us directly via live chat or email.
Support Channels
Live Chat
Get instant help in Bangla 24/7. Start a chat from any page on the website.
Email Support
For detailed questions, email us at: [email protected]
Help Centre
Read more about responsible gaming, terms and conditions, and our privacy policy.