c299 Privacy Policy
This policy fully describes how your personal information is collected, used, and kept safe on the c299 platform.
Introduction and Scope
c299 ("we", "us", or "the platform") is a trusted online gaming and betting service provider in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what information is collected when you use the c299 website (https://c299.cam), how that information is used, and under what circumstances it may be shared with third parties.
By using the c299 website or services, you are agreeing to the terms of this privacy policy. This policy is an integral part of our Terms and Conditions. If you have any questions after reading this policy, please contact us at [email protected].
1. Information We Collect
c299 collects various types of information in order to provide its services. Each category is described in detail below.
1.1 Personal Identification Information
The following information may be collected from you when creating and managing your account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport details (if applicable)
1.2 Financial and Payment Information
Collected to process transactions and comply with anti-money laundering regulations:
- bKash, Nagad, or Rocket account number
- Transaction amount and history
- Deposit and withdrawal records
- Other relevant information related to payment methods
1.3 Technical and Usage Information
Some information is collected automatically while you use the platform, such as:
- IP address and geographic location
- Browser type and version
- Device type and operating system
- Time and duration of visits to the platform
- Page navigation and click data
1.4 Gaming and Activity Information
Collected to improve the user experience and ensure responsible gaming:
- Play history and preferred games
- Betting patterns and amounts
- Bonus and promotion usage information
- Session duration and activity logs
2. Cookies and Tracking Technologies
The c299 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve the functionality of our platform.
| Cookie Type | Purpose | Validity |
|---|---|---|
| Essential Cookies | Maintains login sessions, security tokens, and basic platform functionality | Deleted at end of session |
| Functional Cookies | Remembers your preferences, language settings, and username | 30 days |
| Analytics Cookies | Analyzes user behavior to help improve the platform | 12 months |
| Security Cookies | Fraud prevention, spam detection, and account protection | 90 days |
You can control or delete cookies from your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.
3. Purpose of Using Information
c299 uses collected information only for the legitimate purposes listed below. We never use your information in an unauthorized manner.
Service Delivery and Operations
Your information is used to create accounts, manage login processes, carry out financial transactions, deliver the gaming experience, and ensure customer service.
Identity Verification and Security
For age verification (21+), the KYC process, maintaining account security, and preventing fraud or unauthorized access.
Platform Development
Information is used to analyze user experience, develop new features, improve existing service quality, and resolve technical issues on the platform.
Communication and Promotions
Your contact information is used to send bonus offers, promotional messages, important updates, and service-related notifications. You can opt out of promotional messages at any time.
Responsible Gaming
Information is used to monitor gaming patterns, identify problematic gaming behavior, and provide necessary support for responsible gaming.
Legal and Regulatory Obligations
Complying with anti-money laundering (AML) regulations, reporting suspicious transactions, and providing information to the relevant authorities upon legal request.
4. Information Sharing Policy
c299 never sells your personal information or gives it to third parties for commercial purposes. However, sharing information may be necessary in certain specific circumstances:
4.1 Service-Supporting Third Parties
Only the necessary information is shared with payment processors (bKash, Nagad, Rocket), identity verification services, game software providers, and IT infrastructure providers. These third parties operate under strict confidentiality agreements and may not use your information for any other purpose.
4.2 Legal Authorities
If it becomes necessary to provide information to the relevant authorities due to a court order, government investigation, or legal obligation, c299 will comply with the law. In such cases, we provide only the minimum information required.
4.3 Business Restructuring
In the event of business changes such as a company merger, acquisition, or asset transfer, user information may be transferred to the new owner or operator. We will notify you in advance in such situations.
5. Information Security Measures
c299 has implemented industry-standard technical and organizational measures to keep your information safe. Our security infrastructure is regularly reviewed and upgraded.
SSL Encryption
All data transmissions are secured by 256-bit SSL/TLS encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems to prevent unauthorized access.
Two-Factor Authentication
The option to use two-factor authentication (2FA) for account access.
Secure Data Storage
Data is stored on encrypted servers and backed up regularly.
Important Notice
It is not possible to guarantee that any transmission of information over the internet is completely secure. We provide the highest level of protection, but users must also remain careful to maintain the security of their own accounts. Never share your password with anyone.
6. Information Retention Period
c299 retains your information only for as long as necessary. The retention period for specific types of information is listed below:
| Information Type | Retention Period | Reason |
|---|---|---|
| Account information (active accounts) | For as long as the account remains active | For service delivery |
| Account information (closed accounts) | 5 years after closure | Legal and regulatory obligations |
| Financial transaction records | Minimum 5 years | AML and financial regulations |
| KYC and identity verification documents | Minimum 5 years | Regulatory requirements |
| Gaming logs and activity history | 3 years | Responsible gaming and analytics |
| Communication and support records | 2 years | Service quality improvement |
Once the retention period ends, information is securely deleted or permanently anonymized so that you can no longer be identified.
7. Your Rights and Choices
As a user of c299, you have certain important rights over your own information:
Right to Access
You can request at any time to know what information c299 holds about you. We will provide that information to you within a reasonable time.
Right to Correction
If there are any errors in the information stored about you, you can request that it be corrected. This change can be made through account settings or via support.
Right to Deletion
In certain circumstances you can request that your information be deleted. However, due to legal or regulatory obligations, some information may be required to be retained for a specified period.
Right to Restrict Processing
In some cases you can request to limit the processing of your information, such as requesting not to receive marketing messages.
Right to Data Portability
You may request your provided data in a commonly usable format. To use this service, contact us at [email protected].
Right to Withdraw Consent
You may withdraw your given consent at any time. However, this will not affect any lawful processing carried out in the past.
How to Exercise Your Rights
To exercise any of the above rights, email us at [email protected]. After verifying your identity, we will process your request within 30 days. In complex cases this period may be extended, but we will inform you in advance.
8. Protection of Minors
Strict Age Limit Policy
c299 is for individuals aged 21 and above only. We do not knowingly collect information from any minor or allow them to use the platform. Age is verified at the time of account creation and KYC documents may be requested if needed.
If any minor's account is brought to our attention, we will take immediate action and delete all related data.
9. Policy Changes and Updates
c299 reserves the right to update this privacy policy in response to business needs, technological changes, or legal obligations. If significant changes are made to the policy, we will notify you through any of the following methods:
- By posting a notice on the platform
- By sending a message to your registered email address
- By updating the "Last Updated" date at the top of this page
Continued use of the platform after changes are made will be considered as your acceptance of the new policy. For significant changes, explicit consent may be sought.
10. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is available 24/7 to assist you.
Customer Support
24/7 live chat support available in Bengali
Emails are typically replied to within 24 hours.
Our Commitment
c299 always respects the privacy of its users. Our platform is secured with SSL encryption and we are committed to ensuring fair play and safe gaming. Your trust is our most valuable asset.