c299 Responsible Gaming —
Your Safety Is Our Priority
c299 believes gaming should be a safe form of entertainment. Our responsible gaming policy helps you play within healthy limits.
Why Is Responsible Gaming Important?
As a trusted online casino and betting platform in Bangladesh, c299 always places the wellbeing of our players first. Online gaming or betting can be an exciting and entertaining activity, but if it goes beyond the right limits it can become a problem. That is why c299 encourages every player to practice responsible gaming.
The main goal of our responsible gaming policy is to give you the opportunity to play in a safe and secure environment. We want playing on our platform to always be enjoyable and never a cause of financial or mental problems. At c299 you can easily set deposit limits, take a temporary break, or exclude yourself from your account entirely.
Responsible gaming means treating gaming as entertainment — not as a source of income. Never bet more than you can afford and do not fall into the temptation of playing more to recover lost money. Remember that at c299 the outcome of every game is completely random and no strategy or method guarantees a win in the long run.
Our support team is available 24/7 in Bengali by your side. If you feel gaming is going beyond your control, contact our live chat immediately. We will help you take the right steps.
Our Protection Tools and Commitments
Self-Exclusion Feature
If you feel you need a break from gaming, you can use c299's self-exclusion tool to completely deactivate your account for a set period of time. This can be done for weeks or permanently.
Setting Deposit Limits
You can set a maximum daily, weekly or monthly deposit limit. Once this limit is set it takes effect immediately, and a waiting period applies if you want to increase it.
Time-Out Feature
If you want a temporary break from gaming, use the time-out feature. You can temporarily close your account for 24 hours up to 30 days, and no transactions will be possible during this time.
Age Verification (21+)
At c299 only those aged 21 or above may open an account and play games. Age is verified at the time of registration and additional proof may be requested in cases of doubt.
Gaming History Review
Review your gaming history and spending information at any time. This will help you understand how much time and money you are spending and motivate you to stay within limits.
24/7 Expert Support
Our trained support team is available in Bengali around the clock, 24 hours a day. Do not hesitate to talk about gaming problems — we help without judgment.
For Ages 21 and Above Only
Online gaming in Bangladesh is for adults only. To register at c299 you must be at least 21 years old. Do you know a minor who is using this platform? Inform our support immediately — we are obligated to take responsible action.
Warning Signs of Problem Gaming
If you notice any of the following signs, use responsible gaming tools or seek help:
- Spending more money than your budget or beyond what you can afford
- A tendency to play more to recover lost money
- Trying to stop gaming but failing
- Hiding gaming from family or friends
- Neglecting work or family responsibilities because of gaming
- Feeling restless or irritated when not playing
- Borrowing money or selling valuables to fund gaming
- Playing to escape stress or negative feelings
Top Tips for Safe Gaming
Following these simple tips will keep gaming enjoyable at all times:
- Set a fixed budget before playing and stick to it
- See gaming as entertainment, not a source of income
- Take regular breaks and set a time limit for playing
- Never play while drinking alcohol or under mental stress
- Play only for fun — no one can guarantee a win
- Give priority to spending time with family and friends
- Review your gaming history regularly
- Actively use c299's tools to set your limits
How c299's Gaming Control Tools Work
Deposit Limit
Set your daily, weekly or monthly deposit limit from your profile settings. Once a limit is set it takes effect immediately. Lowering a limit is instant; increasing it requires a 72-hour wait.
Time-Out
Temporarily close your account for 24 hours up to 30 days. During this time no login, deposit or betting will be possible. Once the period ends your account will be reactivated automatically.
Self-Exclusion
Choose self-exclusion for a long-term break. From 30 days to permanently — as you wish. During the exclusion period we will not send you any promotional communications.
Session Time Limit
Set a maximum duration for each gaming session. When the set time is up you will be logged out automatically and a warning message will be sent.
How to Activate These Tools?
Log in to your c299 account and go to the "Account Settings" section.
Click the "Responsible Gaming" tab where all tools can be found together.
Select the limit or break option you need and confirm.
For any issue, get direct help from our 24/7 live chat support.
Help Is Always Near
You do not have to face gaming problems alone. c299's support team is always ready to be by your side. We will listen to you in confidence and help you take the right steps.
Tell our support team directly that you want help controlling your gaming. We will help you apply the necessary limits on your account, activate self-exclusion, and close your account if needed.
24/7 Live Chat — Get instant help in Bengali, day or night.
Contact us by email: [email protected] — we respond quickly.
Remember
Gaming is entertainment, not a livelihood. Your family, health and peace of mind are always more important than gaming.
Our Policy in Detail
Minor Protection
c299 is committed to protecting minors from gaming. Age verification is mandatory at registration. If there are children or teenagers in your home, make sure they cannot access your account. Use password protection on your devices and parental control software.
Privacy and Security
Your personal information and financial transactions are protected by SSL encryption. Your requests and communications related to responsible gaming are kept completely confidential. To learn more about our privacy policy, visit the Privacy Policy page.
Fair Deposit and Withdrawal Policy
At c299 the minimum deposit amount is ৳100 and the minimum withdrawal is ৳500. Withdrawals are generally processed within 5 to 30 minutes. Make secure transactions via bKash, Nagad and Rocket.
Setting a Loss Limit
Not only deposits — you can also set a maximum loss limit. Once you reach the set loss limit the system will automatically alert you. This is an important tool for your financial protection.
Start Safe and Responsible Gaming
At c299 we want every moment to be enjoyable and safe for you. Play responsibly, stay within your limits, and enjoy our games.
If you need help, contact our 24/7 live chat or email: [email protected]
For ages 21 and above only. Play responsibly.